Home Products Purchase Download Support About us HEROSOFT PRIVACY STATEMENT Herosoft recognizes the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our newsletters and all of our customers. We created this policy with a fundamental respect for our users’ right to privacy. This privacy statement discloses the privacy practices for all products and services owned by Herosoft. INFORMATION COLLECTION AND USE Herosoft collects information from our website users, subscribers and customers. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers. Purchasing and Ordering When users intend to purchase our products, they will order the products online first. During ordering, users are required to give their contact information (such as name, e-mail address, mailing address and phone number etc.). For internal purposes, we use this information to send user registration information and communicate with users, and provide upgrade information. We may use aggregate demographic information about our audience to improve our service, for marketing purposes. E-mail Newsletters If users wish to subscribe to our e-mail newsletters, we ask for contact information. We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter. Surveys and Clubs From time to time we invite users to provide information via surveys or Clubs. Participation in these surveys or clubs is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and Email address). In addition to other uses set forth in this policy, contact information collected in connection with surveys and clubs is used to notify the winners and award prizes, to monitor or improve the use and satisfaction of the site. Interactive Features Also on our site, we may offer interactive and community features such as forums and user profiles. Note that all personal information sent or posted via such features becomes public information for which we are not responsible. Communications with Us We have features where users can submit information to us (such as our feedback forms or send Email to us). Emails to our support team and similar submissions may be made public. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better. Communications from Us: Service Updates, Special Offers In order to best serve our customers, we may send updates that contain important information about our products and services. We may also communicate with a user to provide requested services. Automatic Data Collection Our web sites have features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users. We use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our site. If users reject the cookies, they may be limited in the use of some areas of our site. Additionally, we may note some of the pages the user visits on our site through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target the interests of our users to enhance the experience on our site. For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. SECURITY We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment. NOTIFICATION and CHANGES If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes. For questions about this privacy statement please contact us at feedback@heroshare.com . [Privacy] [Link to us] [Site map] Copyright 1998-2006 Herosoft all right reserver